Who’s the most important person in a church? Is it the pastor who preaches every weekend and visits during the week? Is it the Head Elder who runs the church board? Is it the “Major Donor” who writes that check to get the roof replaced?
What about the ladies who run the kitchen for potluck lunches? Or the teenagers who shovel the snow and mow the lawn? What about the classroom teachers?
What about all the volunteers who love the church with all their heart and spend their spare time helping keep it running? Continue reading
I recently received a note from an individual following up on a request they had submitted to my office about a month ago. The status of their request was still noted as “not reviewed”, meaning the individual in charge of that area had not reviewed their request to move through the process. As I responded to the individual, apologizing and ensuring them I would follow-up with the appropriate individuals for them, I decided to check and see how many people had that status in our system. To my dismay there were over 5500 requests dating all the way back to 2007 (please note we receive about 35,000 requests per year).
Needless to say it made me angry. I love my co-workers, but I wanted to berate them for being so careless that they didn’t even look at someone’s request for four years. We talk in our team meetings about how great of service we want to provide and how frustrated we get when a department doesn’t respond to us, but we didn’t return the same respect to our own customers. As I thought about it I went over the excuses that would come up in discussing it and it always comes down to one excuse; “I don’t have time”. Continue reading
What are the things that you get in trouble for the most? Think about it for a few moments. Most people live a pretty decent life. Most never kill, or steal, or commit adultery, or make graven images. Most youth don’t do drugs and have sex and come home drunk. So what most youth get in trouble for is things they don’t do. They don’t call to say they will be home late. They don’t clean their room. They don’t complete their homework. Continue reading
One of my favorite movies is “A Time to Kill”. Set in the heart of Mississippi in 1998, the movie is about a young black girl who is raped by two white men. Afraid that they would get away with the crime the way men in a neighboring county did, the girl’s father Carl, played by Samuel L. Jackson, shoots them in a southern Mississippi courtroom in front of numerous witnesses. His fate lies in the hands of a young white lawyer named Jake, played by Matthew McConoughey. It’s a griping movie dealing with issues of truth, race, and equality. Continue reading